Customer Care Advisor - Tier 1

We are ranked as one of Ireland’s best workplaces, by Great Place to Work.We are looking for an ambitious Customer Care Advisor to join our Customer Experience team on a full time basis at PrepayPower’s state of the art head office in Sandyford, Dublin 18. The successful candidate will be highly target driven with strong experience working customers preferably in a Utilities industry.Our workplace is fast-paced and innovative. We believe in employee progression and recognising performance; we enjoy working hard, smart and having fun. If you are ambitious, results focused and enjoy a challenge, you will enjoy working with PrepayPower. About This Role:€25,000 basic salary.€5,000 bonus structure.Based full time in our Sandyford Office - Dublin 18 Your New Key Role ResponsibilitiesManage 50-60 incoming telephone calls per dayIdentify and assess customers’ needs to resolve their issuesBuild relationships and trust with customers through open and interactive communicationProvide accurate, valid and complete information to customers and internal departments by using the right methods/toolsMeet personal/customer experience team SLA targetsKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesGo the extra mile to engage customersExperience resolving Customer requests on the first contact.This role will require working Shifts including some Weekends or Bank Holidays Essential Skills & ExperienceCustomer Support/Service experience desirableCustomer orientation and ability to adapt/respond to different types of situationsExcellent communication and presentation skillsAbility to multi-task, prioritise, and manage time effectivelyA desire to provide ‘Best in Class’ customer experienceAbility to provide strong phone contact handling skills and active listeningFamiliarity with CRM systems and practices desirable Career Incentive & Benefits·       Competitive salary & bonus structure·       Pension Contribution Scheme after twelve months of service·       PrepayPower Health Insurance Group Scheme & EAP with Laya Healthcare·       Great career progression opportunities in a growing company with strong market growth·       Fast-paced and friendly team environment·       Continual training and development·       21 days annual leave, increasing with service.·       PrepayPower Staff Tariff·       Modern offices with excellent facilities in Sandyford and the flexibility to work remotely·       Established CSR, Wellness and Social Committees, and great social events.·       Refer a Friend Scheme·       Tax Saver Travel Tickets & Bike to Work Scheme Prepay Power is the market leader for Pay-As-You-Go electricity and gas in Ireland. We disrupted the energy market in 2011 with one purpose in mind: ‘To give people total control and complete transparency over their electricity costs.’ Over 160,000 customers have already switched to Prepay Power (and we’re still growing!). In a market dominated by semi-states and subsidiaries to large energy multinationals, we are Irish-owned and independent. Our service empowers customers to take control of their energy costs. Rather than the traditional market model of short-term discounts with significant terms attached, we help customers achieve long-term savings on the electricity, gas, and broadband that they use, which counts on every bill. Our approach is different and customer-driven. We pride ourselves on providing customers with an excellent level of service in an operationally efficient manner. PrepayPower is an Equal Opportunity Employer, we believe and treat all our employees, customers, and other stakeholders with dignity and respect.