Customer Care Advisor

Ranked as one of Ireland’s best workplaces, by Great Place to Work for 4 years, we offer ambitious candidates a fast-paced and challenging work environment, with the opportunity to grow your career. With over 370 employees and growing, PrepayPower is the market leader for Pay as You Go Electricity, Gas, and Broadband in Ireland.We are currently building a new team of Customer Care Advisors responsible for an exciting new project within PrepayPower.The successful candidate will be highly target-driven with strong experience working with customers.Our workplace is fast-paced and innovative. We believe in employee progression and recognising performance; we enjoy working hard, smart, and having fun. If you are ambitious, results-focused, and enjoy a challenge, you will enjoy working with PrepayPower. About This Role:€25,000 basic salary with a €5,000 bonus structure.After 6 months of probation salary increases to €26,250 basic salary with a €5,250 bonus structure.The first month's bonus is guaranteed.Based full-time in our Sandyford Office - Dublin 18 Your New Key Role ResponsibilitiesManage 50-70 incoming telephone calls per day.Identify and assess customers’ needs to resolve their issues.Build relationships and trust with customers through open and interactive communication.Provide accurate, valid, and complete information to customers and internal departments by using the right methods/tools.Meet personal/customer experience team SLA targets.Keep records of customer interactions, process customer accounts, and file documentsFollow communication procedures, guidelines, and policies.Go the extra mile to engage customers.Experience resolving Customer requests on the first contact.This role will require working Shifts including some Weekends or Bank Holidays Essential Skills & ExperienceCustomer Support/Service experience preferred.Customer orientation and ability to adapt/respond to different types of situations.Excellent communication and presentation skillsAbility to multi-task, prioritise, and manage time effectively.A desire to provide Best in Class customer experience.Ability to provide strong phone contact handling skills and active listening.Familiarity with CRM systems and practices is desirableExcel experience preferred.Experience in the energy industry is an advantage.  Career Incentive & BenefitsCompetitive salary & bonus structurePension Contribution Scheme after twelve months of servicePrepayPower Health Insurance Group Scheme & EAP with Laya HealthcareGreat career progression opportunities in a growing company with strong market growthFast-paced and friendly team environmentContinual training and development21 days annual leave, increasing with service.PrepayPower Staff TariffModern offices with excellent facilities in SandyfordEstablished CSR, Wellness and Social Committees, and great social events.Refer a Friend SchemeTax Saver Travel Tickets & Bike to Work Scheme Prepay Power is the market leader for Pay-As-You-Go electricity and gas in Ireland. We disrupted the energy market in 2011 with one purpose in mind: ‘To give people total control and complete transparency over their electricity costs.’ Over 170,000 customers have already switched to Prepay Power (and we’re still growing!). In a market dominated by semi-states and subsidiaries to large energy multinationals, we are Irish-owned and independent. Our service empowers customers to take control of their energy costs. Rather than the traditional market model of short-term discounts with significant terms attached, we help customers achieve long-term savings on the electricity, gas, and broadband that they use, which counts on every bill. Our approach is different and customer-driven. We pride ourselves on providing customers with an excellent level of service in an operationally efficient manner. PrepayPower is an Equal Opportunity Employer, we believe and treat all our employees, customers, and other stakeholders with dignity and respect.