Counter Sales / Telesales - Acton

About LawsonsLawsons is the UK’s largest independent fencing, timber and builders’ merchants and now boasts 36 branches, 700 employees and £200 million turnover, founded in 1921 and operates across London and the South East of England.The RoleTo grow branch sales and margins, by proactively chasing sales opportunities, finding new business and developing relationships with new and existing customers.The working hours for this position are as follows.....Monday - Friday 07.30 - 17.00 + every other Saturday 08.00 - 12.00 (contracted) = 44.5 hours per week.Branch Postcode - W3 8BLWhat is in it for you…Salary range £30,000 - £32,000, depending on experience25 days Holiday + Bank Holidays + 1 Celebration dayProfit Share SchemeDeath In ServiceIncome Protection SchemeKey Accountabilities…Help to exceed branch Sales, Margins, and Gross profitComply with company audit requirementsCarry out and comply with the company end of day cashing up procedureCompleting Administration work with the Transport TeamRespond positively and effectively to customer's needsAgree the best possible margin when negotiating with customers in line with branch budget and KPl'sCultivate and maintain exceptional standards of customer service and ensuring Lawsons Best Practice, Standards and Company Policies are metDeal with customer complaints effectively, pleasantly and in a timely mannerAssist in the company stock countsEnsure that stock levels are maintained and merchandisedBuild rapport, be polite and courteous to customersBe vigilant to prevent loss of product by theft etc.Be vigilant and to report any Health & Safety issues to the Line Manager immediatelyWe would love to meet someone with…Previous experience working in Sales in a builders merchants or similar industry (essential)A positive & friendly attitudeThe desire to develop a knowledge of the company, its products and the elements required to be successfully employed in the businessProfessionalism - promoting and adhering to the company's cultures & valuesGood interpersonal skills, confident and able to approach customersExcellent communicating, influencing and negotiating skills. Both oral and writtenThe ability to prioritise responsibilities under pressure and be self-motivated




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