Control Room Supervisor

Job Purpose We are seeking a professional control room supervisor to join our expanding team within a newly built prestigious development in central London. The successful candidate (SIA DS/SG & SIA CCTV licensed) will be responsible for maintaining the day-to-day security requirements, maintaining a corporate image and high standards of professionalism. This is a full-time role, working 4 on 4 off days and nights shift (07.00 – 19.00hrs/1900-0700hrs). We offer a competitive rate of pay and you will be entitled to 19.6 days holiday per annum. We offer a competitive rate of pay of £14.87 per hour.  Key Responsibilities·        To monitor the CCTV, fire, and security systems, ensuring that all security processes are adhered to·        Supervise and oversee the shift team and provide full support to the Site Security Manager·        Ensure all staff on the shift are fully trained with all site procedures/relevant systems·        Ensure shift handovers are reviewed and completed to a high standard by all staff·        Ensure your team are fully aware and conversant with the day’s activities·        To ensure that all incidents are managed and responded to·        Anticipate clients’ needs/problems before they arise and that their expectations are met and exceeded each day·        Ability to work using your own initiative and manage team members where required·        Ensuring that the Estate remains safe and secure at all times·        Ensure building/access pass requests are actioned promptly·        Ensure that all incidents are reported and responded to correctly·        Be seen as a visible customer focused professional greeting and engaging with visitors·        Provide a consistent professional service at all times·        Communicate visitor/client arrivals to the relevant person promptly·       Key and asset Management via MyTag. Previous working experience with MyTag, or similar, would-be beneficial·        Maintain a high security awareness at all times·        Undertake patrols and inspections in accordance with management instructions when required·        Proficient use of relevant communications equipment will require candidate to have good communication skills·        Ensuring all H&S policies are adhered to·        Ensure all tasks and assignments are carried out to a high standard·       Must have a full understanding of the cross functions covered by each division- i.e., front of house, loading bay, control room incident management and response·        Ensuring that no un-authorised persons are permitted in prohibited areas·        Issue visitor passes using agreed processes and procedures·        Ensure thorough incident reports are completed and these are submitted within the agreed timeframe·        Work alongside other service providers to achieve shared client goals through a ‘one-team approach’ ·        Strategic planning of the security function·       Ensure compliance with SLA requirements, minimizing risks to all associates in the client’s business ·       Responsible for rota creation, ensuring extra cover requests are booked and full manning levels maintained·        Must have an awareness of electronic solutions such as CCTV & access control, key holding, post room and general business support.·        Respond to medical emergencies, bomb threats, fire alarms, or intrusion alarms, following emergency response procedures·        Ensure all staff uniforms are of a high standard with a clean-cut presentation at all times  Essential Candidate Specification:·        Professional, highly driven, flexible, enthusiastic, proactive, self – motivated team player·        Smart and confident.·        Previous experience in a Supervisor/Management role·        Have an ability to deliver succinct and clear verbal and written reports where necessary·       Demonstrate reliability including the ability to deliver high standards of both punctuality and attendance in order to ensure team effectiveness and availability·        Excellent interpersonal skills and the ability to interact with people at all levels·        Immaculate presentation·       Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail.·        Maintain and practice a high degree of confidentiality at all times·        Computer literate and good communication skills, both written and verbal·        Able to be vetted back 5 years or since leaving compulsory education·        Provide support to the wider when required·        Current SIA SG or DS license·        CCTV Licence