Control Room Operative

Vigilant has a new vacancy for a Controller, to join our busy head office based in Dumfries. This opportunity is a result of continued growth and success of our business, which is fast becoming one of the leading brands within our sector.This is an exciting opportunity for an individual with a flair for leadership and a commitment to processes and customer service. What We Offer:Full Time role; 4 on 4 off pattern and regular opportunity for overtimePay rate of £14.40 / hour (night shifts)Full training of company services and processesUniform providedCareer progression and personal development Candidate Requirements:Full clean UK Driving licence essentialFront line Security Guarding or Door Supervision SIA licence Desirable however training can be provided to the right candidateA good understanding of Microsoft Office package including Word, Excel, and OutlookCandidate must be flexibleStrong interpersonal skills and an ability to collaborate at all levelsExcellent written and verbal communication skills, in the English languageMust be able to work as part of a team Duties and Responsibilities: Managing and supervising operations staff and rosters of key areasAdminister electronic time and attendance systemMonitor patrol equipment and performanceKey holding and alarm responseParticipate and advise in development of staff and strategic planningMonitor and oversee contingency planning of manpowerTo manage personnel in line with company Health & Safety proceduresCollect, disseminate, and distribute to operational managers, all information regarding operational issues, which require immediate attention. Expedite follow up action as required to resolve such problemsDriving duties may be requiredAddressing and dealing with complaintsCoordinates with other departments to integrate and update all data required for internal systems and processesEnsure staff hours are manged in line with the European working time directive