Control Room Coordinator

£13.70 per hour | Full-Time | 6.30am to 6.30 pm Shift pattern:2 days on, 2 days off and 3 days on - week 12 days off, 2 days on and 3 days off - week 2Are you calm under pressure, highly organised, and confident making decisions independently? We have an exciting opportunity for a Skilled Co-Ordinator to join our Operations Team, playing a vital role in keeping our services running smoothly outside of standard hours.This role is ideal for someone with excellent communication skills, a professional telephone manner, and a strong eye for detail. You’ll work independently during your shift, responding to incidents, supporting colleagues, and ensuring accurate reporting at all times. Full training on our in-house systems will be provided.What You’ll Be DoingManaging incoming calls, prioritising and responding in line with company procedures and industry requirementsAccurately recording incidents and events using company systems and reporting toolsConducting employee welfare calls and resolving dropped shifts or absence coverMonitoring CCTV and reporting anything out of the ordinaryLiaising with mobile response units to ensure effective incident handlingWhat We’re Looking ForA genuine passion for delivering excellent customer serviceStrong problem-solving skills with the ability to multitask and prioritise effectivelyClear, confident communication skills (both written and verbal)A polite, professional telephone mannerStrong IT and administrative skills with excellent attention to detailProfessional and confident working independentlyWhat We OfferCompetitive pay of £13.70 per hourFull training on all systems and procedures28 days holiday (pro rata for part-time roles)Company contributory pension schemeFull uniform providedA supportive and inclusive working environmentIf you feel this opportunity matches your experience and aspirations, we welcome your CV and a covering letter detailing the skills, knowledge, and personal qualities you can contribute to our team.We are committed to creating a workplace where everyone can thrive. We value diversity and ensure all employment decisions are based on skills, experience, and potential, free from discrimination or harassment.