Contact Centre Call Handler

ABOUT US HealthHarmonie Ltd is a fast paced, growing organisation that operates from the vibrant city centre of Birmingham. Established in 2003, the company has grown with the ever-changing healthcare industry and developed its presence across all the UK. We work in partnership with several NHS Clinical Commissioning Groups nationwide to provide patients with access to community services closer to their home.By joining the HealthHarmonie family you will be a part of the fundamental infrastructure needed to deliver excellent patient care across the UK. ABOUT THE ROLE Due to the ongoing expansion of the business, we are looking for a bright, highly motivated candidates to join our diverse team of professionals where focus is to provide patient-centered administration, which includes:Making high volume inbound and outbound calls for medical appointments bookings and confirming of bookingsAdvising patients and answering general patient queriesA High attention to detail is required to enable the accurate booking of patients into specialist clinicsReporting and communicating with clinicians and senior managers for patient safetyABOUT YOUPatient safety and satisfaction are at the core of everything we do. Our ideal candidate should embrace our core values by being compassionate, motivated, attentive, and display a high degree of integrity and a sense of excellence.Required Knowledge, Qualifications, Skills, and ProficiencyHigh attention to detail Excellent organisational skillsFamiliarity with Microsoft software packagesAbility to learn and build in new skillsOutstanding customer service skillsExperience working to targets and in a high paced contact centre roleAn understanding of a Healthcare setting would be an advantage, but full training will be givenAs the main point of contact and voice of the business, you will play a very crucial role in shaping our patients’ experience, ensuring that their expectations are exceeded and treated with the upmost of respect, dignity, and empathy. The role can be very challenging but rewarding and requires diplomacy and the ability to stay focused and flexible in a high-pressure, call centre environment.WHAT WE OFFER Full time, permanent contractFull training provided 37.5 hours per weekStarting salary: £24,001 with opportunities to increase salary up to £24,501 after successful probation period.Eligible for quality bonus of 1.25% of annual salary    Ongoing Support and Training -Excellent Career Progressions       25 days annual leave + Bank HolidaysOvertime available NHS employee discountsPension Scheme ExpectationsThe successful candidate will have the potential to make a real impact to our organisation, through helping our patients and embarking on a fantastic career.Your first week with us will involve a comprehensive training programme which will provide you with the skills to be successful in the role. This training is a vital part of the start of your career with us and you will need to commit to full attendance during this time.This role will be subject to a successful Disclosure and Barring Service (DBS) certificate (paid by HealthHarmonie) and the provision of your right to work documentation.Diversity HealthHarmonie prides itself on being an equal opportunity employer committed to diversity and inclusion. We encourage applications from qualified candidates from a wide array of backgrounds because we know that it’s the differences in our people that make our company a better and more welcoming place to work.All of our roles require you to have an innovative thought process, a willingness to learn new skills, and they want to be in charge of your career by taking ownership of the role you are completing.