Conference and Events Manager

A five-star career awaits at Carton House.We invite you to begin your next career chapter at Carton House – a storied and dynamic five-star resort destination and the first and only member of the Fairmont Hotel collection in Ireland.Nurturing a working environment built on fairness, inclusivity, and growth for all team members, we deliver the highest standard of service, turning moments into memories for all of our guests.We're currently hiring for a Conference & Events Manager to join our Food & Beverage team at Carton House.Key Responsibilities:Establishes high standards of service for personnel in all positions within the department.Reviews new techniques for product service and presentation to maximize guest satisfaction.Consults with the Sales & Events team to help ensure the highest level of guest satisfaction.Greets guests and oversees actual service on a consistent basis.Take full charge of the planning and implementing for special resort events and banquet functions.Ensures correct handling procedures to minimize china and glassware breakage and food waste.Ensures that effective orientation and training for new staff and professional development activities for experienced staff are planned and implemented.Develops on-going professional development and training programs for service personnel.Maintains appearance, upkeep and cleanliness of all banquet equipment and facilities.Ensure smooth running of the daily operation such as mise-en-place, sequence of service and breakdown/set up procedures.Ensures that the team actively creates Sparkle moments that are based on personalization and creativity and promotes those. Effectively & responsibly handles guests’ requests by adopting a “one-stop” approach. Manage departmental Profit & Loss by controlling departmental expenses and by generating extra revenue.Prepare strategies, establishes effective goals, measurements and action plans for the department related to: Colleague Engagement, Guest Satisfaction, Leading Quality Assurance, ALL Loyalty program and financial results. The successful candidate will:Full flexibility – this is a full-time role, flexibility and shift work is required.A real understanding of hotel operation.Ability to work on own initiative.Excellent communication skills with excellent spoken & written English.Outgoing, bubbly and confidence in dealing with a range of customers.Previous hospitality experience in a similar role essential. A structured and organized approach to work planning. Why work for Carton House?Strong team focus and team atmosphere.Employee Assistance Programme.Refer a friend bonus.Additional annual leave with continuous service.Employee benefit card offering discounted rates in Accor Hotels worldwide.Learning and development opportunities.Meals and uniform are provided.Free parking.Team-building and social events organised throughout the year in line with our successful Awards and Recognition Scheme.Training is provided both on-the-job and through organised training seminars with both internal and external trainers.