Community Outreach Manager, Disability Service : Cork

Community Outreach Manager, Disability Service : CORK Purpose of Role:  The Community Outreach Manager for our Disability service will support and be responsible for the management and effective delivery of Barróg Healthcare outreach Disability Services in their assigned area. The Community Outreach Manager will provide direct line management, supervision and leadership for the Service in accordance with the service delivery model. They will oversee the work as part of a multiagency response, where applicable, working in partnership with the parent, family, referral agency and other partnership agencies on behalf of the young person/vulnerable adult to ensure that they receive services which are proportionate to identified needs and risks. There will be a requirement to plan, implement and evaluate Service Plans, as part of a multiagency response, ensuring the written and verbal reporting of individual programmes. The Community Outreach Manager will ensure the promotion, creation and maintenance of a welcoming, safe, caring, stable and supportive environment for the client. They will ensure that young people/vulnerable adults will be treated with dignity and respect, promoting a culture of unconditional positive regard at all times. They will promote the best interests of young people/vulnerable adults and facilitate their participation when planning and reviewing agreed plans with regard to service support. He/she will liaise with other relevant statutory and voluntary services in carrying out the duties and responsibilities of the role. The Company: Barróg Healthcare is a small, private health and social care provider based in Dublin with services nationwide providing residential care and day packages nationwide to enable people who need support across the areas of mental health, disability, aftercare, transitional and mainstream social care. We pride ourselves on working to support and champion both our service user’s and staff and welcome applications from any person that feels they would be a good fit within our organisation. The right candidate for this role will strive to enhance the lives of the individuals by promoting their community inclusion and equal citizenship. Salary: €52,000 to €60,294. It is expected that new entrants will start at the first point in the scale. dependent on experience.Job Type: Full time, Permanent Shifts Available: Day shifts, Mon – Fri, However, a shorter work week will be considered for the right candidate. Working Hours: 40 hours per week, 8-hour days, However a shorter work week will be considered for the right candidate.  Reporting Relationship: This post will report to the Regional Manager Location: Based across a number of locations including Cork Office, Monaghan Road, Co. Cork and Parkinasilla, Co. Cork. Travel to national management meetings will also be required.  Job Title: Community Outreach Manager  Probation: 6 months Vetting: All applicants will be subject to reference checks, Garda Vetting and a request to provide security clearance from any country in which they resided for more than 6 months after their 16th birthday.    Benefits: · Out of hours on-call service provided by a dedicated-on call team · Competitive starting salary · Access to Cycle to Work Scheme and tax-free bus/Luas/rail/coach tickets · Access to Employee Assistance Programme (EAP) · Promotion and development opportunities · Support for education and training · Uniform provided · Pension scheme (PRSA) · Refer a friend bonus · Discounted driving lessons · Supportive team environment & ‘people first’ approach   Essential Criteria: Permission to work in Ireland. Candidates must have an appropriate qualification in health or social care management at an appropriate level at minimum of QQI Level 7 equivalent  A minimum of 3 years in a management or supervisory role in the area of health or disability; and  Have proficient ICT skills including a working knowledge of Microsoft Packages – Excel and Word and be familiar with an email package e.g. Outlook. Candidates must have the requisite knowledge and ability (including a high standard of suitability and management ability for the proper discharge of the duties of the office) with a minimum of three years proven experience in a leadership role. Experience in managing a service and people in a fast-paced health / social care environment Full clean driver’s license   Candidate Skills / Experience The ability to support the client group in a non-judgemental way and with respect at all times. An ability to assure high standards and strive for a user centred service. Ability to manage and develop self and others in a busy working environment including the ability to prioritise caseloads for self and others. A good understanding of policy, legislative and professional requirements to ensure an appropriate standard of service delivery (e.g. a working knowledge of the legislation relevant to role such as the Child Care Act 1991, Children First Guidelines, Vulnerable Adults National Policy/Guidelines, HIQA regulations. Effective interpersonal and communication (verbal and written) skills including skills in mediation, conciliation and advocacy and the ability to collaborate with colleagues, families, etc. Ability to manage assigned budget including, financial packages for clients and service budgets. Initiative and innovation in identifying areas for service improvement. A good understanding of levels of compliance required to implement HR policies/procedures and guidelines. Awareness and appreciation of the service user as expert through experience including promoting the role of service user in care planning, decision-making and service development.  Main Duties/ Responsibilities: To be involved in the recruitment and management of the staff team, this will include supervision duties.  To manage all aspects of community outreach for our service. Keep the Referral Agents fully informed and up to date on all significant matters relating to the delivery of service. To carry out reasonable duties as requested by the Regional Manager.  To ensure a high standard of service delivery, ensuring that the service provision is person centred, effective, safe and promotes positive health and wellbeing for the residents and staff members.  To ensure the service is compliant with relevant legislation, regulations, national, organisational and local policies and standards.  To be responsible for managing client files and ensuring that a case management structure is maintained and at the core of the work we do. Complete risk assessment, safety plans and care plans as required. Ensure a safe, welcoming and friendly environment is established and maintained. Work with all clients with trust and respect. Deal with difficult or problematic situations in a sensitive manner and within the framework of the organisation’s policies and procedures.   Ensure that clients are consulted and involved in the operation of the project to the greatest practical extent.  Provide support for the staff teams To support the on-call service with escalated queries  To maintain positive and mutually beneficial relationships with external agencies and the local community. Carry out administrative and financial procedures in accordance with the policies and procedures of Barrog Healthcare. To be involved with the preparation of reports, statistics and other information that may be required by management. To work positively and effectively as a team member and to contribute to policy development. Manage enquiries, complaints and allegations from service users engaged with the Service in accordance with Barrog Healthcare Policy Guidance documents. Ensure compliance with and implement HR policies and procedures and guidelines. Manage a budget as defined, including, financial packages for clients. Contribute to a range of reports including annual reports, performance indicators, court reports etc. as required. Responsibility for returning monthly reports pertaining to service provision. Developing and growing the service in the assigned areas in conjunction with the regional manager.  Identify, address and investigate Safeguarding Concerns under the relevant legislation.    Team and Leadership Skills Ability to manage and develop self and others in a busy working environment including the ability to prioritise caseloads for self and others. Effective leadership and team skills. Ability to empathise with and treat others with dignity and respect, setting a positive culture within the team. Commitment to continuing professional development for self and team. Promote a learning environment. Ability to work with multi-disciplinary team members and other stakeholders to facilitate high performance, developing and achieving clear and realistic objectives  Flexibility and adaptability to meet the requirements of the role  The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office.