Cluster Housekeeping Manager

JOB DESCRIPTION:CLUSTER HOUSEKEEPING MANAGERTallaght Cross Hotel & The Plaza Hotel__________________________________________________________________________________Job Purpose: As Housekeeping Manager, you will be responsible for the efficient running of your department. This includes ensuring standards of cleanliness and maintenance are upheld, budgets are controlled, and ensuring that all staff are trained to the highest standard.Reports to: General Manager & Operations Manager.Cluster Accommodation Manager Key Duties and Responsibilities:Managing the daily activities of the Housekeeping department across two properties. This includes appropriate cleaning of all bedrooms and all public areas.Planning, organising and directing team members to ensure the highest standards of guest satisfaction.Conducting daily inspections to include checking of all public areas and bedrooms to ensure adherence to the level of cleanliness expected in a 4 Star Property.Ensuring that Supervisory staff completes workarounds and checks in his or her absence. Training of all new housekeeping staff members to the required standard.Uphold the highest standards of cleanliness, health & safety, and conduct. Ensure that sufficient staffing is present to meet the daily business demands.Communicate anticipated business demands daily with each employee and ensure staff’s knowledge of hotel services, features, and amenities.Monitoring and ensuring that the Housekeeping staff perform their duties to the hotel’s expected level of service.Assisting the Housekeeping staff whenever necessary in performing all duties as well as accommodating all guest requests in an efficient manner.Reporting all maintenance issues promptly to the maintenance department as well as following up to ensure they are rectified to the appropriate standard.Ensuring payroll is documented and submitted accurately and promptly. Check vacant rooms, verify status and update status of discrepant rooms throughout the shift.Liaise and develop excellent relationships with all relevant departments to ensure the efficient running of your departmentAdhere to all hotel and company policies and procedures.Purchase, re-order and maintain housekeeping supplies and inventory.Maintain the housekeeping budget, weekly stock take. Operational ResponsibilitiesThe Housekeeping Manager needs to plan and direct the day to day operation of their Department.Ensure the achievement of the Hotel standards at all times. Moreover, they reflect and enhance the Hotel’s mission statement and objectives in all activities.Ensuring all departmental staff are able to carry out their duties to the standards as laid down in the SOP manual.Ensure the SOP manual is up to date, in use and regularly reviewed.Assisting in implementing and maintaining a quality system for the Hotel and especially in Accommodation to ensure we always offer guests consistently high standards of quality through monitoring.The Housekeeping Manager assists in achieving annual awards and KPI’s set out to achieve.Moreover, they assist in auditing the department for service and quality and in implementing strategies to improve results.Have a visible presence within the hotel, ensuring that all customer needs are consistently met.Help resolve guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times, while maintaining the departmental and hotel reputation.To conduct staff appraisals and performance reviews with all staff.To ensure that compulsory training is completed by all staff. Devise, implement and keep record of all deep cleaning, ensuring that each room meets the required standard.Financial ResponsibilitiesEnsuring that the required staffing levels of the department are always met.Reviewing and controlling the weekly payroll and expenditure for the Accommodation Department in line with budget.Following best practice in managing costs within the hotel while always being conscious of our corporate and social responsibility.Planning for the month ahead in terms of forecasting, average cost of room, stock control, linen ordering, staffing levels. Staff Development & TrainingManaging and developing a team of Hotel professionals as well as working closely with HR. In brief, they need to organise all training activities of the Accommodation Department.Continually developing new knowledge and skills to ensure best practice service delivery.Ensuring that all employees maintain the highest possible standard of personal hygiene, appearance, body language and conductMaking sure all relevant training is carried out along as well as any other necessary statutory requirements.Supporting and delivering training to team members and actively develop the skills and knowledge of the department as a whole. Moreover, they are responsible for supervisor development, performance reviews and progression planning.Responsible for the recruitment, selection & retention of all Accommodation staff in coordination with the HR Department. This job description is not all inclusive and is intended as an outline of the responsibilities and requirements of the role. The role and duties will evolve as the development expands and other duties may be required to meet the on-going needs of the company.