Clinical Nurse Manager 1 - Emergency Department

Job Title CNM 1Department - Emergency DepartmentReporting to CNM2Location Blackrock Health Hermitage ClinicJob PurposeThe role is responsible for the provision of quality service in line with the standards of Emergency Department nursing practice. As a key member of the senior management team, the CNM1 in the Emergency Department will demonstrate managerial and leadership skills and facilitate effective communication with colleagues in the hospital. The position requires a strategic approach to the development of services and structures, embracing continuous quality improvement and the management of changes necessary to achieve organisational objectives.Job Background/ContextBlackrock Health Hermitage Clinic is a private hospital providing a full range of medical and surgical care across a broad spectrum of specialities. The Emergency Department provides a range of services and this role is important in making a significant contribution, developing and maintaining best practice in Emergency Department services. Key Responsibilities Operations• Assist the CNM2 in the management of the Manage the Unit taking responsibility for the safe delivery and co-ordination of nursing services for patients, ensuring effective, efficient and quality specialist nursing care service.• Plan, develop and monitor human and budget resource plans to ensure an effective and efficient service.• Plan specialist nursing service, innovations and developments.• Ensure that nursing care is based on the latest research findings and constitute best practice. • Develop close links with other healthcare facilities relevant to the delivery and enhancement of services. • Monitor complaints and investigate any nursing and clinical complaints, taking corrective action as appropriate and review audit to ensure there are no re-occurrences.• Ensure that all records are properly and accurately maintained.• Facilitate effective communication with patients, relatives, visitors and multi-disciplinary team as necessary ensuring patient confidentiality is respected and maintained at all times.• Communicate and develop effective relationships with Medical Consultants, Clinical Nurse Managers and other relevant hospital staff to ensure safe, efficient management of the Unit/Ward.• Identify opportunities for the development of services that will improve the care of patients.• Liaise with the Head of Clinical & Nursing Services on a regular basis, as appropriate, providing feedback on Unit/Ward activity and issues.• Ensure that systems for the provision of clinical and non-clinical services are satisfactory and that they are timely and economically utilised.• Undertake an annual review of nursing services including the preparation of an annual report.• Ensure that all staff within the Unit are familiar with the plan for management of critical incidents and that the Unit is ready to meet such a demand.• Work with the IT Department and clinicians in the development of computerised systems for patient management and ensure that these are maintained and upgraded.• In consultation with staff continually monitor stock levels, suitability, usage and potential for savings. Advise the Head of Clinical & Nursing Services on alternative supplies and changes in practice which impact on costs.• Provide advice to the Head of Clinical & Nursing Services on matters relating to the care of patients in the Unit/Ward.• Promote a patient centred culture of openness and responsiveness to positive and constructive patient feedback and ensuring patient dignity, respect and choice is maintained in their care.  People Management• Provide clinical and management leadership for Staff Nurses and ensure an effective learning environment for the multidisciplinary team and taking an active part in the delivery of care as appropriate.• Work within the code of Professional Conduct for Nurses, participation in the development of the Scope of Practice and provide strong professional leadership and direction for nursing services.• Promote an environment that is conducive to the development of best practice, enhances staff retention and promotes good industrial relations.• Maintain a high level of staff morale, promoting good communication, team spirit and job satisfaction among members of the multidisciplinary team. Strive to ensure that staff are accountable, responsible and have authority to practice and manage within their roles.• Play a role in the recruitment and selection of nursing and support staff for the service.• Ensure that all new nursing and support staff in the Unit receive an adequate orientation and induction programme, have a clear understanding of their duties, responsibilities and standards of performance at all times.• Ensure that staff nurses are effectively supported with annual reviews and the development of personal development plans.• Provide a duty roster that ensures resources are deployed effectively and efficiently to cope with fluctuations in workload, case complexity, adequate skills mix, planned Unit/Ward activity or staff absence difficulties.• Comply with all HR system and policy requirements including recording of relevant data• Establish a formal mechanism for communication among the nursing team including schedules for staff meetings.Learning and Education• In conjunction with the CNM 2 provide professional and personal development opportunities for all nursing and support staff working with the relevant Learning and Education specialists to develop an appropriate programme of learning and education based on a planned (individual, department and organisation) training needs assessment.• Oversee that the requirements of NMBI for the practice of professional nursing are met and upheld including the development of an expanded scope of nursing practice.• Maintain accurate records of all study leave and education resources used.  • Develop and implement an enhanced staff competence assessment relevant to the Unit/Ward.  • Facilitate study days and leave for nurses, in accordance with the HMC Study Leave Policy and within budgeted allowances.Quality Improvement and Risk Management• Ensure that there is compliance with all relevant Hermitage Clinic guidelines, policies, procedures and relevant legislation and regulatory requirements. This includes responsibility for dealing with regulatory or professional bodies and inspections. • Encourage continuous review and evaluation of policies, guidelines and existing practices through regular audit programmes and review engaging with the multi-disciplinary team where required.• Promote a culture of continuous quality improvement across the department involving the team in continuous improvement initiatives and encouraging innovation.  • Set and monitor core objectives, standards and key performance indicators for the service and monitor performance against these standards through internal and (where applicable) external audit.• Lead out on the requirements of the hospitals accreditation process.• Participate fully in the requirement of the hospital’s risk management programme.• Promote the delivery of a high standard of care to all patients. Encourage evidence-based practice and assist in the dissemination and implementation of research findings.• Work with members of the Multidisciplinary team in devising Standard Operating Procedures for the development of the Unit.• Provide clinical nursing leadership in proactively addressing ethical and quality of service issues with multidisciplinary team members and hospital management.• Develop a culture of safety, promoting positive reporting of incidents and near misses; investigate and take remedial action on incidents or near misses involving patients and staff according to hospital policies, protocols and guidelines.Essential CriteriaKnowledge/Experience • Be registered in the general division of the Register of Nurses maintained by NMBI• Have at least three five years recent relevant post-registration nursing experience (full-time or equivalent hours part-time) in an acute hospital setting and a minimum of three years nursing experience in an Emergency Department• Have a recognised post-registration nursing course - Higher Diploma or Post Grad course, in Emergency nursing or equivalent or be in pursuit of same• Hold an up to date Advanced Cardiac Life Support course or be in pursuit of sameSkills/ Competencies • Clinical skills• Management skills• Leadership skills• Negotiating skills• IT skills• Quality focus• Risk Management• Clinical audit• Excellent interpersonal and communication skills Desirable SkillsKnowledge/ Experience • Ideally have a Health Care Management qualification preferably at third levelSkills/ Competencies • Manchester Triage• Plastering skills• Presentation skills• Budgetary skillsThis Job Description is intended as a basic guide to the scope and responsibilities of the position and is subject to regular review and amendment. The role holder will be required to be flexible in this position and is expected to facilitate working additional hours on occasion, when requested.Blackrock Health Hermitage Clinic is an Equal Opportunities Employer. If you require assistance due to a disability during the recruitment process, please email hr@hermitageclinic.ie