Client Services Administrator (Environmental Consultancy / Insurance)

What we doWe provide environmental and energy infrastructure services that protect the environment and reduce the risk of pollution, operational downtime, profit loss and reputation damage for our customers. Through the management and maintenance of assets, we support the ESG, CSR and sustainability ambitions across the UK.Who we areWe are an ambitious team who are focused on growth, putting our customers at the heart of what we do, and we live our values of Safety, Service, Working Together, Wellbeing and Expertise. Our culture is can-do, fun and where everyone has a part to play. If you want to help businesses and protect the environment, this role could be for you. What we would like to offer you: Competitive salaryPension schemeRefer a friend scheme25 days annual leave plus bank holidaysCompany phone and laptopTraining and career progression opportunitiesLife Assurance SchemeEnhanced family leave (including Maternity, Adoption and Paternity leave)Employee Assistance Programme (with access to GP appointments, Physio appointments and Mental Health Support)We are currently seeking to recruit a Client services Administrator (Insurance) to join our Environmental Consultancy team, reporting into the Insurance Client Manager. The postholder is required to provide support to the Insurance Client Manager in maintaining client service requirements, gathering customer feedback and providing assistance with administrative tasks associated with the development of new and existing client relationships.The role is working homebased, and the postholder is contracted to a working week of 35 hours, daily hours of work being 9am to 5pm with a one-hour meal break Monday to Friday. The postholder is expected to demonstrate a flexible approach to working hours and dedicate any required time to ensure all tasks are completed. There will be a requirement to travel to any location within the Company’s operational footprint which may include working and staying away from home overnight. Ideally, due to the location of our offices, the post holder will be in a commutable distance of Droitwich (West Midlands), Wokingham (Berkshire) or Wellington (Somerset)Your day will look like this:Preparing Management Information (MI) datasets in line with customer/client contractual requirements. Liaising with colleagues across the Consultancy and wider Group to obtain detailed information on individual claims to facilitate the collation of Management Information. Undertaking quality assurance and service level performance audits on works carried out by others. Providing constructive feedback via written internal audits on the outcome of these inspections. Assisting with collation of due diligence packs and supplier account health checks. Managing and reporting of customer feedback/satisfaction forms across all regions. Any other duties for which the postholder is capable of undertaking and additional responsibilities as the role and associated requirements increase and at the request of line manager.  How you can help us with your experience: Solid numeracy skills with confidence in working with large data setsExcellent interpersonal skills and the ability to effectively communicate, both written & verbally with colleagues, workforce and clients at all levels are essentialGood attention to detail and be able to assimilate information quicklyExcellent organisational and time-management skills.Be computer literate and proficient in the use of Microsoft applications. Experience in client account management would be advantageousAn understanding of environmental consultancy / a background in the environmental industry would be advantageous If you feel you have the skills, personality, and experience, please apply today! Why Adler and AllanAdler and Allan Group provides market leading environmental risk reduction through preventative and responsive solutions offering an expert 24-7 service to our customers. We give our customers peace of mind in detecting and identifying the environmental risks posed to their business. Our broad range of risk mitigation products and services keep businesses strong, reducing the prospect of litigation, costly fines, and bad publicity, as well as reducing the threat to the environment. In a world where the environment and legislation are in constant flux, we also provide emergency response in a variety of settings. Our customers include multinational blue-chip organisations across a wide range of sectors both private and public. If this role doesn’t seem the right fit- take a look at our careers page to see what else, we have for you or email careers to see how we can help and our recruitment team will be in touch: careers@adlerandallan.co.uk