Client Care Coordinators - Sandyford and Dun Laoghaire

Client Care CoordinatorsLocation: Sandyford and Dun LaoghaireJob Type: Full-time, PermanentSalary: €35,000–€40,000 (depending on experience)Join a Team That Truly Makes a DifferenceAt Heritage Homecare, we believe that excellent care starts with a strong, professional team behind the scenes.Are you highly organised, a strong communicator, and looking to make a meaningful impact? We’re recruiting 2 Client Care Coordinators to join our busy scheduling teams in Sandyford and Dun Laoghaire. This is a great opportunity to contribute to a growing company committed to providing high-quality homecare to older adults across South Dublin.About UsEstablished in 2014, Heritage Homecare is a Nurse managed Homecare Company providing services to the Elderly in South Dublin. We are a trusted HSE approved provider with a growing private client base and established offices in both Dun Laoghaire and Sandyford.As part of the Virtue Integrated Care Group, we offer a stable, supportive, and values-driven work environment where our people are our priority.What You’ll Be DoingAs a Client Care Coordinator, you will be responsible for scheduling carer visits and ensuring that client care plans are delivered smoothly and efficiently. Working as part of the scheduling team, you'll match carers to clients, manage daily rotas, handle last-minute changes, and provide administrative support to keep everything running on track.Key responsibilities include:Coordinating daily and weekly rotas for carers in the communityMatching carers with clients based on suitability, location, and availabilityManaging changes to schedules due to sick leave, holidays, or emergenciesBuilding strong working relationships with carers to support consistent rostersUsing specialist rostering software to plan resources effectivelyCommunicating with clients and families to manage expectations and resolve queriesMonitoring carer visits using the Carer App and updating as neededWorking with Care and Quality Managers to align client and carer needsParticipating in team meetings and contributing to wider office operationsOccasionally participating in the back-up on-call rota after trainingWhy Join Heritage?Competitive salary: €35,000–€40,000 depending on experience paid twice monthly.Monday to Friday, 9:00 am – 5:00 pm schedule (no overtime or unsocial hours)22 days paid annual leaveOne remote working day per week (following a probationary period; terms apply)Free on-site parkingEmployee Assistance ProgrammeBike to work SchemeComprehensive induction and ongoing supportFunding for relevant professional developmentCareer advancement opportunities within the Virtue Integrated Care GroupSupportive, collaborative, and mission-driven team cultureSkills and ExperienceWe’re looking for someone who is highly organised, calm under pressure, and genuinely enjoys supporting others. You’ll thrive in a fast-paced, service-focused environment and enjoy working as part of a collaborative team.Essential:Minimum of 3 years’ professional experienceAt least 1 year in a busy office environment6–12 months’ experience in scheduling or rostering (ideally in homecare or a similar setting)Excellent spoken and written EnglishStrong telephone and interpersonal communication skillsConfident using IT systems, with the ability to learn new tools quicklyA proactive and practical approach to problem-solving and decision-makingDesirable:Experience in homecare, healthcare, or community care sectorsUnderstanding of client/carer matching and the importance of continuity of careA positive, resilient attitude and a solutions-focused mindsetINDDUN