Catering & Housekeeping Manager

Overview of the postGeneral Service Manager(s) are responsible to ensure that all services provided at the Centre, run smoothly on a day to day basis and reports back to Group Manager(s) on daily basis.Responsibilities· Plans roster for Domestic and Kitchen Staff on Monthly basis and sends to Group Manager for approval· Keeps Rosters updated on a daily basis and informs Human Resources Department of absences to be recorded for Bradford Ratio· Ensures that staffing requirements are met on daily basis and will solve any staffing shortages firstly in-house/in-group before seeking outside sources· Liaise with HR and GM(s) on all employee related issues- i.e. recruiting, appraisals, disciplinary· Plans annual leave with employees and checks annual leave days with HR before approval, ensuring that holidays can be covered with remaining staff· Ensures that staff have used holiday entitlement within any year· Passes All Holiday requests from Chefs, to the Group Manager for approval· Liaise with Kitchen on daily basis and promote good communication with all departments· Ensures that the correct equipment and supplies are being used by staff for all jobs· Part take in any job related training· Ensures that employees are trained, have read and are aware of the health & Safety manual and follow all Health & safety regulations with all equipment and chemicals· Ensure that all Employees have the required information and training related to their job· Liaise with maintenance department regarding any issues or problems with facilities, being mindful of costs at all times, use in house maintenance before seeking outside help· Monitors stock levels of all equipment and supplies, and oversees monthly stock take and forwards this on monthly basis to GM(s)· Places orders with suppliers on a weekly basis as directed and reports any misuse of equipment/supplies to GM(s)· Be mindful of supply use and avoid waste and unnecessary breakages.· Ensures that staff members are mindful of supply use and are recording breakages as per occurrence.· Encourages all employees Speak English whilst on duty and corrects employees where necessary.· Keeps checklists updated and reports to GM(s) on daily basis by means of an End of day report· Participates in performance appraisal process and spot checks, with an effort to improve work performance and efficiency· Carries out regular performance checks on employees and follows up where necessary· Reports to GM(s) when Disciplinary action is necessary and handles all disciplinary procedures with discretion· Carries out appraisals in a timely manner as per company's policy on all employees together with GM(s) accordingly· Be professional, friendly, approachable courteous and pleasant in all interactions with residents, visitors and staff· Ensure that the residents requests are met on daily basis by all Staff members· Ensure that all work is carried out whilst ensuring resident safety· Practice and ensure that proper infection control techniques are being practiced by employees· Practice and ensure that good HACCP procedures are always followed at the Centre.· Ensures that the Cara Care Centre standards are maintained.· Ensures that staff members abide by the Centre’s Policies and Procedures.· Ensure that all incidents are recorded and appropriate action is taken.· Be knowledgeable and updated of fire and safety policies.· Work co-operatively with other members of the multi-disciplinary team.· Communicate effectively with the multi-disciplinary team.· Organizes and Oversee Special events held at the Centre· Keep all work related issues within the Centre and do not discuss outside· Reports to Group Manager on Daily basis, informs GM of any complaints and follows the Centre’s complaint’s policy and keeps records.