Care-Connect Coordinator

Care-Connect CoordinatorCare-Connect is a primary care organisation that provides remote monitoring and case management support to patients with long-term health conditions.Our core objective is to compassionately optimise our patients’ healthcare, whilst empowering them to achieve their optimal health status, all within their local community. At Care-Connect, all of our staff, both clinical and non-clinical, work as a team to provide the best possible care for each one of our patients.We are a Team of highly passionate and engaged people.Our commitment to teamwork and collaboration helps protect our patients’ health and makes us proud of the jobs we do and the contributions we make every day, which improve our patients’ health and wellbeingWe have built our work culture on trust, compassion, and respect.If you are interested in joining our team, we are currently looking to fill the position of: Care CoordinatorAs a Care Coordinator, you will play a vital role in supporting patients throughout their healthcare journey, helping them to manage their condition confidently and independently at home. Working closely with patients, families, and the clinical team, you will provide exceptional administrative and coordination support to ensure a seamless and positive care experience.We are looking for an organised, proactive, and compassionate individual who is passionate about improving patient outcomes, thrives in a fast-paced environment, enjoys building relationships, and works collaboratively as part of a dedicated multidisciplinary team. Care- CoordinatorContract: Permanent full-timeHours: 37.5 Hours Per weekWorking Pattern: Monday – Friday 8.30 am – 5.00 pmCommencement Date: as soon as possibleLocation: remote/ hybrid, office location: Intact Building, Floor 7, Sandyford Road, Dundrum, Dublin, D16 FC92 The successful candidate will be responsible for, but not limited to the following: Serve as a primary point of contact for patients enrolled in Care Connect programmes. Coordinate the onboarding of eligible patients into Care Connect programmes, ensuring a smooth and positive introduction to the service. Support patients in navigating the service and engaging effectively with their care plan and monitoring requirements. Manage incoming calls, emails, and patient enquiries, providing clear, professional, and compassionate support. Work closely with the nursing team to ensure patients are enrolled, supported, and followed up on time. Coordinate non-clinical aspects of patient care, helping to remove barriers to participation and adherence. Maintain regular communication with patients to encourage engagement and identify emerging support needs. Liaise with GPs, consultants, community services, and other healthcare providers to support continuity of care. Support family members and carers involved in the patient's care journey. Maintain accurate patient records and ensure all documentation is completed in line with organisational policies and data protection requirements. Escalate patient concerns, changes in circumstances, or service issues to the appropriate clinical team members. Contribute to service improvement initiatives to enhance patient outcomes and experience. Ensure the highest standards of confidentiality, professionalism, and patient-centred care are maintained at all times. Undertake any additional duties assigned by the Management Team or Clinical Lead. Requirements:1-2 years administration/reception/customer service experience required. Experience working in a healthcare, community care, primary care, or patient support environment desirable. Experience working in a fast-paced environment is essential.Adequate conditions for conducting work remotely: workstation, internet connection, physical and social environment.Excellent interpersonal, communication and telephone skills.Strong multi-tasking Skills.Computer literate in Microsoft tools: Word/Excel/E-mail.Willingness to be a team player and an ability to work on own initiative.Excellent organisational skills.Flexibility and adaptability.Flexible attitude to changing work practices. Key Skills: Patient FocusThe ability to remain calm, professional, and polite in dealing with our patients and colleagues. Personal Integrity·       Be professional in your approach to your work.Be honest and reliable.Be trustworthy and respectful. TeamworkBuild and maintain good relationships with all colleagues.Be willing to take on additional tasks to balance the team workload.Aim to communicate well with people at all levels. Managing ChangeWelcome and embrace change, with a positive attitude.Open-mindedness about new ideas and ability to utilise new tech solutions. Develop yourself and othersBe motivated to learn and develop.Support, encourage and motivate others.Coach, guide and give constructive feedback to others.  Key Experience: Excellent written and spoken English is a requirement for this role. Benefits of working with Care- Connect:Pension: The company will match a 5% employee contribution every month.Access to our Employee Assistance Programme to speak to an independent, trusted advisor regarding any personal issues or challenges. Sick Leave: Upon completion of your probation, the Company will pay basic salary totalling a maximum of 2 weeks of your contracted hours.GP Visits:  All Care- Connect employees plus immediate family are eligible for discounted GP visits in our Centric Health Practices.Life events leave policy: Birthday Day Off, Force Majeure, etc.Maternity LeavePaternity LeaveFlexible WorkingRemote Working Care-Connect is an equal opportunities employer committed to a diverse and inclusive workforce.#IJ1