Care Co-ordinator - Kiltimagh County Mayo

About the RoleIt is the responsibility of the Coordinator to assist and work closely with the designated Client Care Manager to monitor and build on an area within the company.The Coordinator will support the Client Care Manager to achieve the aims and objectives of the Company and maintain the level of quality in the service provided to the Service Users in accordance with the Company’s Quality Assurance Policy.To assist the Client Care Manager in liaising with Care Managers, HSE, prospective Service Users, NOK, health professionals and other agencies connected with training and development of the service. Liaise with Care Assistants on daily queries.Working Hours: Monday – Friday 8.30am – 5.00pm or 9.00am – 5.30pmWhat we offer:Competitive annual salary€200 Sign On Bonus20 days holiday plus bank holidaysOpportunities for continual healthcare training & developmentA lucrative refer a friend scheme - €200 per referral*Roles & Responsibilities: Responsible for the growth hours in your area by managing new packages requests from the HSE and private sector.Upload carer rosters and client templates – week 1 / week 2Have complete oversight and accountability of rotas.Monitor client care calls including missed and late calls.Complete Timesheets dailyAnalyze opportunities for growth and communicate where new staff are required to accommodate business demand, liaise with recruitment.Work closely with the Client Care Manager in your area Demonstrate a high level of customer service while answering calls from clients, Client Care Managers and carersBuilding effective working relationships with all internal business support functions, including CCM, recruitment, compliance Building the most effective external customer and stakeholder relationships in the assigned CHO geography to maximise the businessPreparing effective management information to show the efficiency of runs and staff capacity on a weekly basisPrepare weekly reports for management to outline efficiency and qualityPrepare daily (referrals) , monthly, quarterly and annual reportsDemonstrate efficiency and quality of runs and staff capacityComplete on call log each day of concerns or issues and pass onto relevant on call personnelPrepare contingency plans, effective management of riskMaintain an accurate and coherent log of all client and carer concerns on internal systems and report on accordinglyAnswering incoming calls in a friendly, professional and knowledgeable mannerBe willing to grow and adjust within the role to satisfy the needs of a fast paced, ever-expanding business Essential Criteria Effective leadership and management in growing business hours Geographical knowledge of North West RegionEfficient use of IT systemsHigh level of customer service to calmly deescalate complaints and concernsSuccessful relationship building and representing a business externally.Successful business development.A sense of commercial acumen and ambition.Effective risk management.Energy and resilience.People management skillsStrong organizational, communication and negotiation skillsHave an open approach to problem solvingDesirable Criteria Experience of the health or social care sectorQQI Level 5 in HealthcareConnected Health is an equal opportunities employer and is committed to promoting equality of opportunity, good relations, respect for diversity and inclusion in the workplace and the delivery of its services to clients. It is also committed to ensuring that the talents and resources of all its employees are utilised to the full. Connected Health welcome applications for all job roles from members of all communities.https://connected-health.co.uk/wp-content/uploads/2024/05/Recruitment-of-Ex-offenders-policy.pdf#ROIOJ