Care Co-ordinator - Carrick on Shannon

ABOUT THE JOBAre you ready to be part of a revolutionary force in healthcare? We're expanding rapidly to meet the growing needs of our communities, and we want compassionate individuals like you to join us on this remarkable journey.WHY CHOOSE US:Pioneering Homecare Revolution: Join a team at the forefront of the homecare revolution, shaping the future of homecare in Ireland.Community Impact: Be a vital part of our commitment to making a profound impact on the lives of individuals across Ireland. Your role goes beyond caregiving; it's about fostering independence and dignity within the comfort of their own homes.Dedication to Excellence: As one of the leading homecare companies in Ireland, we are dedicated to maintaining the highest standards of care.YOUR ROLE AS CARE COORDINATOR: Daily Impact: Your role isn't just a job – it's an opportunity to positively influence someone's life every day. Your compassion and dedication will empower individuals to lead fulfilling lives at home.Essential Connection: For many of our clients, you may be the sole person they interact with. Your presence and care are not just essential; they're a lifeline.Dynamic Team: Join a dynamic team enhancing the quality of life for individuals and communities throughout Ireland.WHAT WE'RE LOOKING FOR:Compassion: A genuine passion for making a positive impact on the lives of others.Dedication: Commitment to providing vital support and care to those who need it most.Team Spirit: A desire to be part of a dynamic team that values collaboration and excellence.WHAT YOU'LL GAIN:Professional Growth: Opportunities for professional development and advancement within a rapidly expanding company.Fulfillment: Experience the satisfaction of knowing your work directly contributes to the well-being of others.Community: Join a supportive community of like-minded professionals who share your dedication to making a real difference.BENEFITS:€200 Sign on Bonus,€200 Refer a FriendCycle to Work SchemeTraining & development opportunities*KEY DUTIES AND RESPONSIBILITIESResponsible for the growth hours in your area by managing new packages requests from the HSE and private sector.Upload carer rosters and client templates – week 1 / week 2Have complete oversight and accountability of rotas.Monitor client care calls including missed and late calls.Complete Timesheets dailyAnalyse opportunities for growth and communicate where new staff are required to accommodate business demand, liaise with recruitment.Work closely with the Client Care Manager in your area Demonstrate a high level of customer service while answering calls from clients, Client Care Managers and carersBuilding effective working relationships with all internal business support functions, including CCM, recruitment, compliance Building the most effective external customer and stakeholder relationships in the assigned CHO geography to maximise the businessPreparing effective management information to show the efficiency of runs and staff capacity on a weekly basisPrepare weekly reports for management to outline efficiency and qualityPrepare daily (referrals) , monthly, quarterly and annual reportsDemonstrate efficiency and quality of runs and staff capacityComplete on call log each day of concerns or issues and pass onto relevant on call personnelPrepare contingency plans, effective management of riskMaintain an accurate and coherent log of all client and carer concerns on internal systems and report on accordinglyAnswering incoming calls in a friendly, professional and knowledgeable mannerBe willing to grow and adjust within the role to satisfy the needs of a fast paced, ever-expanding businessTo undertake any other reasonable duties as required*ESSENTIAL SKILLS & EXPERIENCEAdvanced computer skills including proficient use of MS OfficePrevious care co-ordination experience. Six months or more is preferred.Excellent organisational and planning skillsTeamwork and relationship management skillsStrong communication skills including telephoneDESIRABLE CRITERIA:Experience of the health or social care sectorQQI Level 5 in Healthcare ABOUT USAt Connected Health, we don't just offer a job – we offer careers that are at the forefront of transforming the way homecare is delivered across Ireland. We recognise that the individuals we employ are pivotal to driving this transformation within the sector. That's why, at Connected Health, our mission is unwavering: to continually attract, recruit, and develop the finest homecare team.#CALONGFORD