Breakfast Supervisor

Job Description Job Title: Breakfast SupervisorProperty: Oriel House HotelResponsible To: Breakfast Manager, Food & Beverage Manager and Deputy General Manager Overall Job PurposeResponsible for assisting with breakfast and restaurant operations, ensuring that customers receive the best service possible, maintaining a constant level of staff productivity, and maintaining health and safety standards within the hotel’s restaurant.   Role Specific Duties:To arrive for work on time and in proper uniformTo ensure a high standard of personal hygiene and groomingTo clock in/out adhering to the Company Clocking PolicyEnsure the smooth running of the morning restaurant operations in the absence of the Breakfast Manager or Food & Beverage Manager·        To always ensure the delivery of an exceptional friendly service, to every guest, in line with the Talbot Collection ‘Empower Your Excellence’ customer service programEnsure all restaurant staff adhere to the company’s SOPs and service standardsEnsure checklists are completed by restaurant staffEnsure all stock is rotated and stored in a safe mannerEnsure the restaurant is prepared for set up in advance of each shift and in accordance with relevant SOPsEnsure that all staff arrive to work on time and in correct uniform and name badge as per schedule and adhere to the company Clocking PolicyAlongside the Breakfast Manager and Food & Beverage Manager develop, train and coach restaurant staff to the standards required by the HotelBreakfast and Restaurant Operations ·        Ensure the restaurant is always ready for business.·        Allocate and support staff throughout the shift to maintain speed of service and cleanliness of the restaurant·        Keep staff busy and productive at all times.·        Ensure restaurant staff are allocated their statutory breaks and that they are clocking in/out correctly·        Ensure restaurant staff are adhering to the company standards and SOPs, addressing, and correcting bad practice when needed ·        Liaise on shift with Breakfast Chef and Head Chef to resolve problems and ensure great service. ·        Pre-empt and actively responding to problems that arise and keeping management up to date ·        Ensure the restaurant opening/closing procedures are followed, end of day jobs completed to a high standard, all back and front of house areas checked and secured, and the restaurant is in excellent order for the next day’s service·        Clean and maintain all equipment and notify management of any issues ·        Assist in cash handling procedures as required·        Feedback on your shift to the managers and supervisor taking over·        Attend all staff meetings·        Clean glasses, utensils, and restaurant equipment·        Take breakfast and beverage orders from serving staff or directly from customers·        Serve breakfast and beverages·        Clean restaurants, work areas, and tables Stock & Financial Control ·        Ensure all staff are imputing all orders through the till correctly and no open checks are left at the end of the shift·        Detailed check of deliveries for accuracy and quality of product·        Ensuring stock is received and secured in stock room on delivery·        Ensure stock rotation is applied when storing deliveries and that the correct storage method is applied to each product·        Monitored stock levels throughout the shift and replenish as required ·        Record any wastage  Staff Training·        Assist in training new starters as required·        Report back to the managers any areas where refresher training may be needed ·        Undertake a continuous approach to staff coaching and training·        Keep constant communication with management and the Restaurants Team Health & Safety·        Ensure high standards of health and safety are always maintained·        Complete required cleaning tasks in accordance with the restaurants daily and weekly tasks sheet, ensuring the work has been completed to a high standard·        Ensure the storage areas are kept in a clean, tidy and safe condition·        Ensure any faults or problems with equipment in the restaurant are reportedTo take a proactive involvement in Health and Safety, ensuring to report and where possible act on incidents, accidents or damage in the Hotel. Proactively bring any suggestions or ideas to management’s attention·        Work in a way that minimises risks to the health and safety and security of self and others Personal Development ·        Ensure personal mandatory training is up to date·        With the help of others, review own work against the requirements for the role and identifies any development areasTo be present and punctual for all in-house/external training programs as requested  Additional Duties·        To deliver exceptional friendly service at all times, to every guest, in line with the Talbot Collection ‘Empower Your Excellence’ customer service program;·        To be professional, respectful, polite, friendly, and unfailingly helpful in all your dealings with guests and colleagues alike, recognising that you are an ‘ambassador’ of the Talbot Collection at all times;·        To act with honesty and integrity at all times;To establish and maintain a respectful and good working relationship with your colleagues and management;To work as part of the broader team, assisting and supporting your colleagues and management when necessary, acknowledging that each department is interdependent on the other and the importance of teamwork. To support the company’s commitment to excellence and quality by complying with company SOP’s and service standards;·        To have total product knowledge of all the property’s services and facilities, and total awareness of the product offering of the Talbot Collection as a whole; To carefully read and adhere to company policies and procedures as outlined in the staff handbook;To be present and punctual for all in-house/external training programs as requested;To adhere to all fire, safety and hygiene regulations and to comply with the Safety, Health and Welfare at Work Act 2005; To take a proactive involvement in Health and Safety, ensuring to report and where possible take action on incidents, accidents or damage in the Hotel. Proactively bring any suggestions or ideas to management’s attention;To be proactive in maintaining energy efficiency in the property particularly in terms of electricity, water and waste. Proactively bring any suggestions or ideas to managements attention;To comply with all policies, procedures and memo’s of the Collection;Any other sundry task not mentioned but within scope of the job.   Confidentiality PolicyIn the course of your employment you may have access to or hear information concerning the professional or personal affairs of clients and/or staff, or other Hotel business. Such records and information are strictly confidential and, unless acting on the instructions of an authorised manager, on no account must information concerning staff, clients or other business be divulged or discussed except in the performance of normal duty. This job description is not considered to be exhaustive. You may be required to carry out other ad hoc duties from time to time that are deemed reasonable and necessary by management. This job description may change subject to changing business needs and requirements.