Assistant Night Manager

At The Johnstown Estate, we believe in delivering warm, authentic hospitality with exceptional service at every guest touchpoint. As one of Ireland’s premier luxury destinations, we are passionate about creating memorable guest experiences while supporting and developing our team members to thrive in their careers.We are currently seeking an experienced and professional Assistant Night Manager to join our Front Office team. This is an exciting opportunity for a motivated hospitality professional who enjoys leading overnight operations in a luxury hotel environment.About the RoleAs Assistant Night Manager, you will play a key role in ensuring the smooth, safe, and efficient operation of the hotel during overnight hours. You will lead the night team, deliver exceptional guest service, oversee financial and security procedures, and maintain the high standards expected at The Johnstown Estate.This position requires a confident and proactive individual who can manage guest relations, resolve issues effectively, and ensure operational excellence throughout the night shift.Key ResponsibilitiesGuest Service & OperationsDeliver exceptional guest experiences during late check-ins and early departuresHandle guest queries, requests, and complaints professionally and efficientlyManage room allocations and oversee smooth overnight operationsAssist in maintaining the presentation and cleanliness of public areasReview Banquet Event Orders (BEOs) and ensure event setups and signage are correctCoordinate breakfast arrangements for early departing groupsSecurity & SafetyConduct regular property checks and night roundsMonitor hotel security and respond promptly to incidents or emergenciesLead emergency procedures when required and ensure compliance with hotel policiesMaintain a secure and safe environment for guests and staffFinancial & Administrative DutiesComplete nightly audit procedures and reconcile accounts accuratelyPrepare reports and update daily revenue figuresManage cash handling and financial transactions securelyEnsure all postings and checks are correctly processed within the PMS systemTeam LeadershipSupervise the overnight front office and operational teamsSupport and guide team members to maintain luxury service standardsWork closely with housekeeping, maintenance, security, and F&B departments to ensure seamless overnight operationsThe Ideal Candidate Will HavePrevious experience in hotel front office operations or night managementStrong customer service and communication skillsExcellent problem-solving abilities and attention to detailExperience using hotel Property Management Systems (PMS)Good understanding of night audit and hotel financial proceduresKnowledge of hotel security and emergency protocolsFlexibility to work overnight shifts, weekends, and public holidaysWhat We OfferOpportunity to work within a luxury hospitality environmentCareer progression and development opportunitiesOngoing training and supportA supportive and collaborative team cultureComplimentary parking and staff benefitsLocationThe Johnstown Estate is located in Enfield, Co. Meath, in the heart of Ireland’s Ancient East and just 35 minutes from Dublin City and Dublin Airport, with excellent transport links via bus and rail.Apply NowIf you are passionate about hospitality, guest service, and leading teams in a fast-paced luxury environment, we would love to hear from you.