Area Service Manager

Job Title: Area Service ManagerLocation: Galway, Mayo, Roscommon CountiesJob Type: Permanent – Full TimeSalary: €37,000 per annum & €1,000 yearly bonus (pro-rata)Days Required: Monday to FridayAbout Us: Grosvenor is more than a workplace; it's a collaborative space for passionate and creative individuals to unite, grow, enjoy, and make a meaningful impact. With a rich history of over 60 years, we've consistently provided top-notch facilities management solutions aligned with our core values: We Care, We Go Beyond, and We Add Value.Putting our people at the forefront, and recognizing them as our greatest asset, we prioritize commitment and openness to deliver exceptional experiences for our incredible teams and clients. Through dedicated efforts in representation, recruitment, engagement, culture, accountability, safety, and education, we are committed to fostering an environment where everyone can thrive and develop.Join us at Grosvenor Services in our journey, where innovation meets dedication, and contribute to creating exceptional spaces and experiences!Overview:We are seeking an experienced ASM to oversee service delivery across multiple client sites in the Galway, Mayo, and Roscommon counties. This is a key leadership role responsible for ensuring operational excellence, client satisfaction, and effective staff management. The successful candidate will also play a crucial role in maintaining positive client relationships and ensuring that service standards are met consistently.Key Responsibilities:Client Relationship Management: Act as the first point of contact for clients, building and maintaining strong relationships to ensure satisfaction with service delivery.Service Delivery Oversight: Ensure service operations meet established quality, efficiency, and consistency standards. Conduct regular site visits and audits to monitor compliance.Health & Safety: Uphold and promote health and safety standards across all sites, ensuring staff operate safely.Staff Management: Oversee staff performance, including involvement in appraisals, training, and disciplinary procedures when necessary. Recruit, onboard, and induct new employees, ensuring they meet required standards.Reporting & Compliance: Ensure timely completion of timesheets, ISO, HSEQ documentation, and any other necessary reports.Training & Development: Identify training needs and coordinate necessary development opportunities to enhance staff capabilities.Equipment & Materials Management: Ensure the correct storage and security of cleaning materials and equipment at each site.Qualifications & Experience:Minimum of 3 years of experience in a customer-facing or management role.Proven leadership skills, with experience in managing staff performance.Knowledge of health and safety standards, and a commitment to maintaining a safe working environment.Soft services/technical experience (preferred).A full clean driving licence is required.Strong organizational skills and attention to detail.Proficiency in PC operations and use of relevant software.Benefits:Competitive salary and bonus structure (€1,000 yearly bonus).Company car provided.Employee assistance program.Special Requirements:Must have a full, clean driving licence.