Apple Service Technician - FTC

Service Technician - Fixed Term ContractExeter£25,500 -£26,000 per annum (DOE) plus commissionIrish owned and operated, Select Tech Group comprises a multi-channel portfolio, bringing the most distinctive technology brands to our retail, business and education customers and partners.Select Technology Group operates across 55 locations and welcomes 4 million customers annually.The group’s multi-channel portfolio includes:Select Apple Premium Reseller redefines Apple sales, service repairs and solutions.DID with over 55 years experience in the latest home appliance technology solutions.Blink 24, the group’s boutique distributor.What do you get from working at Select?A growing love and passion for all things AppleCompetitive salary DOEFantastic Employee discountsPension SchemeEmployee IncentivesEmployee Assistance Programme (EAP)Job SummaryAs a service Technician you will be part of a team responsible for the overall performance with regards to service and repairs. You will be responsible for establishing a consistent, efficient, and high-performing location and maintaining the high standards required within an Apple Premium Reseller.You will provide our customers with the best impression of our business, attaining where possible the required metrics set out by Apple. You will undertake all aspects of service-related duties including repair ingestion, physical repair of all apple devices, inventory management, customer relations and control over Apple metric scores.Responsibilities and DutiesThese include but are not limited to:Ingestion of service itemsUpdating Customers on the progress of their repair over the phone and via emailManaging Customer expectationsUsing fixably and service portalPromoting Select servicesTroubleshooting Hardware and Software including diagnosis of faultsUsing relevant Apple Technologies to input dataOrdering replacement parts, accessories and devices via GSX and/or Service portalFitting Apple parts & performing quality checks and inspections on devicesGenerating quotes and invoices for customersKeeping up to date with Apple and Select’s training programmesCommitting to each individual repair and doing very best as an Apple Certified TechnicianSkills & Competencies RequiredKnowledge of best practice for service.Ability to maintain effective communication and working relationships with all touch points.Strong organisational skills with a core focus on attention to detail.Patience and an ability to work under pressure and time restraints.Excellent customer service skills.A keen interest in technology and a desire to keep up to date with the newest productsPreferred Additional SkillsKnowledge of/a good understanding of Consumer RightsUnderstanding of “Service” and hold current ACiT/ACMT/ACSP certificationPlease note that this is a fixed-term contractIND1