Administrator

Job Title:                              Administrator  Reports:                               Local Administration Manager  Hours:                                  37 hours per week – shift may include weekends and bank holidays  ROLE PURPOSE  To provide a clerical and administrative service to the department and ensure that all patients/staff and any other individuals contacting and attending the Department are dealt with in an efficient, effective and timely manner.   KEY RESPONSIBILITIES  •      Providing an administrative service for the department  •      Support and cross cover in the local administration department •      Greet and communicate appropriately with visitors, patients, consultants and all staff •      Processing paperwork and explaining the admission process to patients on arrival •      Securing payment from all underinsured/self insured patients •      Liaison with other departments and consultants to arrange medical appointments as needed •      Escorting patients to other areas of the hospital as required •      Liaison with insurance companies to confirm cover, completing insurance claim forms •      Posting charges to patients’ accounts for discharge •      Assisting patients and visitors, liaison with hospital and clinic staff •      Other administrative duties as required by the clinical team •      Balancing cash sheets, checking float. Ensuring safe lodgement of all payments into the safe and transfer of information to finance •      Other administrative duties such as scanning of patient records, dealing with telephone queries and organising stationery for the department •      IT skills, insurance cover, cash handling and demonstrate excellent interpersonal skills  Communication Skills  •       Communicate appropriately with colleagues and other members of the health care teams to ensure a quality service is provided to all while constantly striving for excellence in patient/customer care.•       Communicate in a manner that avoids antagonism, reduces conflict and prevents undue anxiety. •        Recognise limitations and seek assistance where necessary. •       Attend and contribute to appropriate meetings. •       Accept constructive advice when appropriate. •       Report all incidents immediately, which may adversely affect a patient, colleague or the Blackrock Clinic.  General Expectations •       Support the philosophy, objectives and goals of Blackrock Clinic. •       Observe the appropriate lines of authority. •       Maintain strict confidentiality regarding all patients and the activities of Blackrock Clinic. •       Demonstrate flexibility by assisting in all areas of the hospital/clinic as required. •       Participate in developing and providing quality care within Blackrock Clinic. •       Continue to develop personal knowledge and skills and seeks outside educational opportunities. •       Proficiency in IT skills, typing skills, cash handling and demonstrate excellent interpersonal skills. •       Carry out other such duties as requested by the Manager or his/her deputy. •       Present a professional appearance and conform to the dress, hygiene and infection control policies of the Clinic. •       Flexible attitude to changing work practices. This job description indicates the main responsibilities of the post and is subject to periodic revision and amendment with the post holder.