Accounts Receivable Clerk

Job DescriptionJob Title Accounts Receivable ClerkReporting RelationshipReporting to the Finance ManagerPurpose of the Post  1.   Member of the Trinity Care Finance Department based in Head Office with specific responsibilities in Accounts Receivable2.   To work alongside other members of the team to look after billing, bank receipts processing and debt collection across all the nursing homes in the group (currently 12)3.   To work alongside the Nursing Home Administrators to ensure the accuracy of resident account balances on the system and to chase up and resolve overdue balances4.   The workload will be split between the Accounts Receivable team with each person working on their portion of the total number of homes Roles and Responsibilities Role Specifics1.   Setting up new customer accounts, update the resident funding information and keep funding records up to date2.   Reviewing and checking month-end invoicing data to ensure accuracy and completeness3.   Processing and issuing monthly customer invoices4.   Issuing monthly customer statements, reminder letters and dealing with customer queries5.   Maintenance of records for resident pension accounts6.   Making collection calls and e-mails or arrange and attend in-person meetings as necessary directly with residents7.   Escalation of old balances where necessary (DON, CFO, Legal escalation)8.   In conjunction with Nursing Home Administrators, keep on top of resident funding (Fair Deal or transitional care etc) to ensure families are aware of impending deadlines and appropriate action is taken9.   Posting of bank receipts and payments on the Accounting System10. Processing of monthly direct debit files through the Accounting System11. Dealing with the HSE to resolve billing queries or to chase outstanding debt12. Maintain document records and filling for Accounts Receivable13. Assist team with gathering support for all audits, including pulling documentation14. Support accounts payable when required15. Assist in ad hoc projects as neededGeneral16. Be aware and be responsible for the role you have.17. Provide positive responses to all requests from colleagues and help create and promote a positive and friendly environment. 18. Be aware of the confidential nature of the work and in particular, the rights of the nursing home residents to confidentiality. Regard all information in relation to residents and employees as strictly confidential. Ensure you adhere to the Companys confidentiality policy and follow Data Protection Legislation19. Changes will always occur due to the nature of the sector we are in, be open to changes and give feedback where systems implemented are working and also when not working20. Cover leave where required21. Contribute to maintaining a safe environment for employees and visitors of Trinity Care.Training and Development22. Attend training courses both in-house and at other locations to meet and enhance the service being provided23. Attend and actively participate in Appraisal and Development Programs Eligibility criteria  Qualifications1.   A Finance qualification is an advantage but not essential2.   Previous Experience of the Nursing Home sector is an advantage3.   Minimum 2/3 years' experience in a similar role, Accounts Receivable4.   Organized and efficient with excellent attention to detail5.   Ability to prioritize and to work to deadlines6.   Proficient in Microsoft Excel and in the use of Accounting Software applications7.   Self-motivating and able to work on own initiative. Essential skills, competencies, attributes and/or knowledge  Attributes / Personality 1.   Be compassionate and empathetic to the needs of our residents and colleagues2.   Be friendly, enthusiastic and promote a positive atmosphere in all situations3.   Show initiative and be proactive in continuous quality improvements4.   Be respectful, nonjudgmental, loyal, trustworthy and honest to their colleagues, to our residents and to the Company5.   Have the willingness to enable change, manage difficult situations and progress with the Company6.   Be organized; be able to work efficiently and effectively in a team orientated environment. 7.   Good communication and interpersonal skills.Duties and responsibilities of the Accounts Receivable role may change and develop over time. You will be notified of any changes and an updated job description will be emailed to you.