Accounts Receivable- Billing

Reports to:                  Patient Accounts Manager Hours:                          37 hours per weekPosition:                      Permanent ROLE PURPOSE ·      Manage work in progress for inpatient and day-case patients, raising invoices and resolving queries in a timely manner whilst maintaining a professional relationship with clients ·      Deal with patient, consultant and staff queries in a professional and courteous manner. KEY RESPONSIBILITIES1.    Key Areas of Responsibility 1.1       Patient and insurer invoices to be raised on a daily basis; inpatients on the day of discharge and daycases 3 days following discharge 1.2       Review patient charge accounts, escalate queries on system prices, and pay agreements to the iPM price agreements officer for resolution 1.3       Liaise with other credit controllers for side two / discharge summary information for queries on the procedure code used. Follow up to ensure invoices are raised timely  1.4       Review insurance side one forms to ensure all are received and details are complete, escalate discrepancies and follow up to ensure timely retrieval  1.5       Match invoices raised to the insurance side one form and pass to the appropriate credit controller 1.6       Review unbilled accounts weekly with Team Leader to ensure unbilled and late charges are cleared in a timely manner. All accounts should be cleared no later than one month after discharge. 1.7       Match invoice values to deposits taken on admission and raise a refund request if appropriate 1.8       Assist with the daily cash collection from outpatients as required 1.9       Deal with routine calls from patients, consultants and staff. Queries must be resolved daily, or escalated to the Patient Accounts Manager if further action is required. A professional and courteous approach is expected at all times, for both internal and external customers 1.10    Utilisation of Excel and Word Processing skills to maintain up-to-date spreadsheets and statistics 1.11    Carry out other such duties as required by the Patient Accounts Manager  2.    Communication Skills 2.1       Communicate appropriately with colleagues and other members of the team. 2.2       Communicate in a manner that avoids antagonism, reduces conflict and prevents undue anxiety. 2.3       Recognise limitations and seek assistance where necessary. 2.4       Attend and contribute to appropriate meetings. 2.5       Accept constructive advice when appropriate. 2.6       Report all incidents immediately, which may adversely affect a patient, colleague or the Blackrock Clinic.  3.    General Expectations 3.1       Support the philosophy, objectives and goals of Blackrock Clinic. 3.2       Observe the appropriate lines of authority. 3.3       Maintain strict confidentiality regarding all patients and the activities of Blackrock Clinic. 3.4       Demonstrate flexibility by assisting in all areas of the hospital/clinic as required. 3.5       The Ward/Unit Manager depending on the availability of locum cover will arrange annual leave; this usually means the holiday periods i.e. Easter, summer and Christmas. 3.6       Participate in developing and providing quality care within Blackrock Clinic. 3.7       Assist in orientation of new personnel. 3.8       Continue to develop personal knowledge and skills and seeks outside educational opportunities. 3.9       Present a professional appearance and conform to the dress, hygiene and infection control policies of the Clinic. 3.10    Is always punctual on duty.   This job description indicates the main responsibilities of the post and is subject to periodic revision and amendment with the post holder.