Accommodation Assistant

Overall Job Purpose:Responsible for the cleaning and maintaining of guest bedrooms and public areas of the hotel to the highest standards including Bathrooms, Stores and Corridors. Communicate with guests ensuring that their needs are met, and any requests are carried out. Role Specific Duties: To arrive for work on time and in proper uniform and name badgeTo ensure a high standard of personal hygiene and grooming.To clock in/out adhering to the Company Clocking Policy·        To always deliver exceptional friendly service, to every guest, in line with the Talbot Collection ‘Empower Your Excellence’ customer service programTo adhere to all Fire, Safety and Hygiene regulations and to comply with the Health and Safety at work act 2005 as detailed in your staff handbookTo familiarise and adhere to Company Policies and procedures as outlined in your staff handbookTo familiarise yourself and to carry out duties laid out in the departmental SOPsTo ensure that necessary steps are taken to safeguard Company money, goods and assetsTo deal with customer complaints in an efficient and professional manner and to notify Management of theseTo Clean all bedrooms either departures or stayovers in accordance with the hotel training manuals and SOPsTo handle all guest property with respect and due care and to report/record any items left behindTo ensure all work belongings, (i.e. Trolleys) are kept clean and tidy and are fully stocked, and all storage areas are kept like-wise as per SOPsTo ensure all public areas are kept clean and tidy, ensuring all trollies, equipment wires, linen bags, etc., are kept tidy and maintained in a safe manner in accordance with the hotel health and safety guidelines as per SOP’sTo be fully aware of the standards in relation to quality of towels, bathroom supplies, and room layout as per SOP’sWhat do we offer?Complimentary Leisure Club MembershipDiscounted Accommodation RatesLife InsuranceEmployee Counselling LineBike to Work SchemePension SchemeChristmas Savings SchemeFree parking  Talbot Hotel Clonmel is an equal opportunities employer.