Claims Handler Pre-Litigation (Property)

Title: Claims Handler Pre-Litigation (Property) Reporting to: Claims Pre-Litigation Manager Location: Grand Canal Dock, Dublin 2Contract: PermanentWorking Model: Hybrid Working Model (two days in the office, three days working remotely in Ireland on a weekly basis. Flexibility to work additional days in the office will be required depending on business demands). *Kindly note we do not offer visas or sponsorship for this role. You must have the right to work in Ireland and provide a valid Visa to be considered for this role.About IPB:Founded in 1926, we are the leading insurer of Ireland’s public sector for the past 100 years. As Irelands only indigenous mutual insurer, we exist to protect and safeguard the interests of our Members, consisting of all 31 Local Authorities, 16 Education and Training Boards, the HSE, LDA and Regional Assemblies. In doing so, we play an important role in supporting our Members in serving the needs of their local communities across the length and breadth of Ireland.Our purpose is as relevant today as it was when we were founded. We have maintained this purpose by attracting the very best talent to meet the evolving needs of our Members and customers.About the Role:Reporting to the Claims Manager, the Claims Handler will join a highly regarded insurance organisation, managing a varied portfolio of property and mixed claims within a collaborative pre‑litigation environment. The role will support the delivery of cost‑effective, customer‑focused and compliant outcomes, working closely with loss adjusters, brokers, members and internal stakeholders while contributing to fraud prevention, continuous improvement initiatives and the wider claims and customer service objectives of the business.Fitness & Probity and Conduct StandardsIPB Insurance is a financial institution regulated by the Central Bank of Ireland. As such, this role is regulated and subject to the Fitness and Probity Standards as set out by the Central Bank. These standards require that individuals performing Controlled Functions (CFs) are competent, capable, honest, ethical, and act with integrity. In addition, the role is subject to the Conduct Standards introduced under the Central Bank (Individual Accountability Framework) Act 2023, which apply throughout the course of employment. Accordingly, this role will be subject to enhanced pre-employment screening procedures, and there will be an ongoing requirement for the role holder to maintain both fit and proper status and adherence to the Conduct Standards throughout their employment. To be successful in the role you will be accountable for:Managing an allocated mixed portfolio of property and other pre‑litigation claims through to resolution. Applying clear claims strategies, reviewing policy coverage and setting and monitoring reserves in line with IPB guidelines. Proactively reviewing files to ensure timely and cost‑effective outcomes for clients. Working closely with loss adjusters, brokers, customers and experts to progress investigations and gather key information. Identifying and pursuing appropriate settlement opportunities throughout the claim lifecycle. Participating in or leading negotiations, arbitrations and recovery actions to achieve resolution. Using telephone and direct engagement to support settlement outcomes where appropriate. Collaborating with senior claims handlers, underwriting and MCR to ensure consistency of strategy and a customer‑focused approach. Identifying emerging claims trends and sharing insights to support effective portfolio management. Ensuring compliance with regulatory, governance and IPB quality standards. Contributing to fraud prevention initiatives, team targets and continuous improvement activities.What we're looking for:MCC qualified (CIP minimum) with a relevant professional and/or third‑level qualification.Strong claims handling experience within the General Insurance sector, ideally with property claims and exposure to PL, EL and Motor.Proven pre‑litigation experience with strong strategy setting, negotiation and settlement skills.Sound technical knowledge of insurance policy coverage and regulatory requirements.Strong communication, organisation and prioritisation skills, with good commercial judgement.Customer‑focused, adaptable and able to perform effectively in a fast‑paced environment.What you’ll get:A diverse and challenging claims portfolio across property and mixed product lines.The opportunity to work within a collaborative and supportive claims team.Exposure to claims, negotiations and strategic decision‑making.Ongoing professional development and support to meet annual MCC and CPD requirements.The chance to build strong client and stakeholder relationships.A role that values accountability, teamwork and continuous improvement.We offer you a culture that is underpinned and supported by our values and behaviours of ‘Passionate’, ‘Service Driven’, ‘Respectful’, ‘Trustworthy’ and ‘Collaborative’. These values underpin how we interact with each other across everything that we do. They guide our thinking, decisions, and actions, creating a truly unique place to work. Every employee is responsible for the creation of our culture which focuses on creating a psychologically safe ‘Speak Up’ environment, promoting an inclusive and diverse workplace and enhancing our journey in employee engagement and sustained performance improvement. Lots of benefits including:Competitive Salary.Discretionary Bonus.Health Allowance for employees and dependents where applicable.Holidays – 24 days annual leave plus the option to purchase more.10 public holidays plus 2 additional company days.Generous Pension Scheme.A suite of family leave policies. Life assurance cover.Income Protection Insurance.Discounted Home and Car Insurance.Learning and Development Opportunities.Exam and Study Leave.Easy access to our Employee Assistance Programme and suite of Employee Wellness Initiatives including annual Flu vaccine.Bike to Work Scheme.Active Sports and Social Club. IPB is committed to attracting, developing, and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of gender, race, religion, sexual orientation, age, marital status, family status, disability, or membership of the Traveller community. We bring out the best in each other. IPB is proud to be recognised as a Great Place to Work.IPB is dedicated to Sustainability and safeguarding your future. We focus on Environmental, Social, and Governance commitments, and invite you to join us in creating a better world for generations to come.Individuals who are interested in applying for a job opportunity in IPB can request reasonable accommodations to be made throughout the recruitment process. To learn more about us, please visit here.If this sounds like you:Apply if you think we're a good match for you and you believe in our values. We’ll get in touch to let you know what the next steps are.Interviews:Interviews will be conducted in-person, in addition to virtually where required.